It's challenging for businesses to meet the growing demands of hyper-connected customers. It's no longer as simple as a customer calling with an issue, and the issue getting quickly resolved. Dozens of moving parts contribute to customer satisfaction.
This white paper looks at balancing customer satisfaction and contact center operation efficiency. It considers some of the standard operational environments and processes that increase complication, and how to reduce the complication.
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines