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Balancing Customer Satisfaction and Contact Center Operating Efficiency … It's (Not That) Complicated
It's challenging for businesses to meet the growing demands of hyper-connected customers. It's no longer as simple as a customer calling with an issue, and the issue getting quickly resolved. Dozens of moving parts contribute to customer satisfaction.
This white paper looks at balancing customer satisfaction and contact center operation efficiency. It considers some of the standard operational environments and processes that increase complication, and how to reduce the complication.