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Balancing Customer Satisfaction and Contact Center Operating Efficiency … It's (Not That) Complicated

Cover

It's challenging for businesses to meet the growing demands of hyper-connected customers. It's no longer as simple as a customer calling with an issue, and the issue getting quickly resolved. Dozens of moving parts contribute to customer satisfaction. 

This white paper looks at balancing customer satisfaction and contact center operation efficiency. It considers some of the standard operational environments and processes that increase complication, and how to reduce the complication.

Vendor:
OpenText
Posted:
21 Aug 2013
Published:
21 Aug 2013
Format:
PDF
Length:
6 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.