sponsored by OpenText
Posted:  21 Aug 2013
Published:  21 Aug 2013
Format:  PDF
Length:  6  Page(s)
Type:  White Paper
Language:  English
ABSTRACT:

It's challenging for businesses to meet the growing demands of hyper-connected customers. It's no longer as simple as a customer calling with an issue, and the issue getting quickly resolved. Dozens of moving parts contribute to customer satisfaction. 

This white paper looks at balancing customer satisfaction and contact center operation efficiency. It considers some of the standard operational environments and processes that increase complication, and how to reduce the complication.






BROWSE RELATED RESOURCES
Call Center Management | Call Center Services | Call Center Software | Call Centers | Customer Data Management | Customer Interaction Services | Customer Loyalty | Customer Satisfaction | Customer Self-Service | Customer Service Best Practices | Customer Support Software

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