HR organizations are constantly faced with the challenge to contain and reduce costs while contributing to the bottom line. HR organizations are plagued with inefficient service delivery models. Service delivery processes and best practices are either not defined or inconsistently followed.
There are many indicators that can point to a broken HR service delivery model and HR service can be assessed by looking at both the employees’ and agents’ actions.
To address these challenges, many HR organizations are looking at how they can reduce costs, improve service efficiency, and increase employee satisfaction by streamlining HR service delivery.
This paper examines the service delivery challenges facing organizations today, outlines a common approach to delivering world-class HR service, and details the technology necessary to transform workforce service delivery.