sponsored by IBM.
Premiered:  Nov 26, 2012
Format:  Multimedia
Type:  Webcast
Language:  English

Multi-channel companies today face a variety of challenges when it comes to increasing customer expectations and competitive threats. To stay ahead of the game, you have to ensure you're providing top-notch customer experiences across all your customer touchpoints.

Unfortunately, traditional channel-specific approaches can't handle the speed of change and necessary innovation. So what can you do?

Access this comprehensive webinar to hear Martin Gill of Forrester Research discuss four steps to developing an agile commerce strategy, and learn how to respond effectively in today's volatile business environment.

Customer Interaction Services | Customer Satisfaction | Marketing | Online Shopping | Web Content Management

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