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Vendor Evaluation: Contact Center Infrastructure
Contact centers are increasingly becoming hubs of innovation and business value, and not just cost centers. A truly effective contact center is made up of a wide variety of functions, applications, and processes - including inbound and outbound calling, social media analytics, integration tools, mobile CRM tools, and many more.
If that seems overwhelming, it's because it's obviously a lot to consider. With so many vendor options available on the market, how can you be sure you're choosing the right tools for your contact center infrastructure?
Check out this comprehensive Gartner Magic Quadrant report to explore the current state of the contact center technology offerings. Compare top vendors including SAP, Cisco, and Genesys in areas such as:
- Product capabilities
- Responsiveness and flexibility
- Integration capacity
- And more