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The Hidden ROI of a Cloud-based Contact Center
More and more customer contact centers are moving to cloud-based infrastructures to host critical contact center applications and activities. According to a recent Aberdeen survey, six out of 10 contact centers plan to have cloud-based deployment by the end of 2013.
But why is the cloud so popular for the contact center?
In this Aberdeen Group report, explore the main factors driving cloud migration for contact centers and discover the benefits that successful organizations are experiencing from moving their contact center to the cloud, including:
- 36% less downtime that on-premise based centers
- 20% faster issue resolution rate
- Decreased call abandonment rate
- And more