sponsored by CA Technologies.
Posted:  02 Aug 2013
Published:  30 Sep 2012
Format:  PDF
Length:  9  Page(s)
Type:  White Paper
Language:  English

Despite the increasingly important role that they play, today’s service management platforms are failing to live up to expectations – even for organizations that have migrated to new tools in recent years. So why are legacy service desks and even newer platforms falling flat?

This guide explores the challenges and failings of these service management tools, as well as the capabilities that set the stage for service desk success. Read on now to learn more about:

  • Shortcomings of existing service management tools
  • Five key requirements of service management success
  • Questions to ask prospective service management vendors
  • And more

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