IT service management (ITSM) has proven to be a valuable tool for businesses and individuals alike, resulting in greater productivity, improved service quality, lower costs, and more. But as the ITSM landscape evolves, how can IT pros stay strategic and successful with their ITSM approach?
This report from Forrester Research explores the direction that ITSM is heading, and offers insight and advice to help you find success with your ITSM efforts. Topics covered in this report include:
- The maturity of SMA processes
- Hot topics driving ITSM change
- SaaS ITSM
- An inside look at the ITSM marketplace
- And more
*The State and Direction Of IT Service Management: 2012 To 2013, Forrester Research Inc., March 18, 2013 | Updated: April 24, 2013