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A service desk platform that simplifies deployment and configuration

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Service desk platforms have historically required complex, time-consuming coding for nearly every aspect of customization. Unfortunately, all of this coding makes it difficult for organizations to adapt – and it can leave a support team at the end of its rope.

This valuable resource introduces an alternative to the traditional service desk platform that is fast to deploy and easy to configure. Topics covered in this guide include:

  • Challenges of traditional service desk platforms
  • Benefits of a next-gen service management approach
  • Customer scenarios: Agility in action
  • And more
Vendor:
CA Technologies.
Posted:
08 Aug 2013
Published:
30 Sep 2012
Format:
PDF
Length:
7 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.