Though technology is marching forward, many organizations are still running a service desk platform that’s the same or similar to the one they used a decade ago. As a result, a number of crippling service management limitations persist, resulting in a lack of agility, poor service levels, high costs, and more.
This resource examines the shortcomings of existing service management platforms, and explores the opportunity presented by the fourth-generation service desk. Topics covered in this guide include:
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