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The Next Generation of Service Management is Here

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Though technology is marching forward, many organizations are still running a service desk platform that’s the same or similar to the one they used a decade ago. As a result, a number of crippling service management limitations persist, resulting in a lack of agility, poor service levels, high costs, and more.

This resource examines the shortcomings of existing service management platforms, and explores the opportunity presented by the fourth-generation service desk. Topics covered in this guide include:

  • The evolution of the service desk
  • Why legacy generations aren’t cutting it
  • Key benefits of the fourth-gen service desk
  • And more
Vendor:
CA Technologies.
Posted:
07 Aug 2013
Published:
31 Dec 2012
Format:
PDF
Length:
8 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.