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Great Customer Experiences Start with Great Customer Service
Savvy organizations are realizing that in order to stay competitive, they need to turn their attention to meeting their customers’ expectations across all channels- most importantly today, by focusing on the ever-growing options among social channels.
Watch this brief video as Sue Atkins, Head of Service Experience at Telecom New Zealand (TNZ), describes how they were able to consolidate knowledge in Oracle’s RightNow CX. Discover how TNZ offers consistent information on the web, social sites, and the call center reducing cost and customer wait time.