This resource is no longer available
Oracle's Customer Experience Global Survey Results
Today's consumers want instant access to information, they want fast websites, excellent customer experiences, responsive service - the list goes on and on. If your company doesn't deliver on one of these fronts, customers are likely to switch to a competitor at a moment's notice - 89% of customers have changed companies due to poor experiences.
To differentiate your business, you need to deliver an engaging, personalized experience across all channels that fosters a lifelong customer relationship - but how do you accomplish that?
Find out in this informative resource, where you can explore survey data from over 1,300 senior executives across 18 countries on topics such as:
- Financial impact of customer experience
- Challenges to delivering great customer experiences
- Types of programs that are most effective
- And more