This resource is no longer available

Oracle's Customer Experience Global Survey Results

Cover

Today's consumers want instant access to information, they want fast websites, excellent customer experiences, responsive service - the list goes on and on. If your company doesn't deliver on one of these fronts, customers are likely to switch to a competitor at a moment's notice - 89% of customers have changed companies due to poor experiences.

To differentiate your business, you need to deliver an engaging, personalized experience across all channels that fosters a lifelong customer relationship - but how do you accomplish that?

Find out in this informative resource, where you can explore survey data from over 1,300 senior executives across 18 countries on topics such as:

  • Financial impact of customer experience
  • Challenges to delivering great customer experiences
  • Types of programs that are most effective
  • And more
Vendor:
Oracle Corporation
Posted:
07 Aug 2013
Published
04 Feb 2013
Format:
PDF
Type:
White Paper
Language:
English

This resource is no longer available.