Get Ready for the Future of Customer Service
sponsored by Oracle Corporation

For many years, customer service organizations have been focused on developing a 360-degree view of the customer and social media is no different from this perspective- it must be treated as an integrated customer engagement channel.

Read this informative paper today to learn how to fully leverage the transformational nature of social media, organizations must migrate to a mature enablement. Read on to learn more about the structure of this model and how its implementation will help you fully leverage all that social media has to offer.

Available Resources from Oracle Corporation
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