This resource is no longer available

Get Ready for the Future of Customer Service

Cover

For many years, customer service organizations have been focused on developing a 360-degree view of the customer and social media is no different from this perspective- it must be treated as an integrated customer engagement channel.

Read this informative paper today to learn how to fully leverage the transformational nature of social media, organizations must migrate to a mature enablement. Read on to learn more about the structure of this model and how its implementation will help you fully leverage all that social media has to offer.

Vendor:
Oracle Corporation
Posted:
04 Aug 2013
Published
02 Aug 2013
Format:
PDF
Length:
13 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.