Get Ready for the Future of Customer Service
sponsored by Oracle Corporation

For many years, customer service organizations have been focused on developing a 360-degree view of the customer and social media is no different from this perspective- it must be treated as an integrated customer engagement channel.

Read this informative paper today to learn how to fully leverage the transformational nature of social media, organizations must migrate to a mature enablement. Read on to learn more about the structure of this model and how its implementation will help you fully leverage all that social media has to offer.

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