sponsored by IBM
Posted:  13 Aug 2013
Published:  13 Aug 2013
Format:  PDF
Length:  8  Page(s)
Type:  White Paper
Language:  English
ABSTRACT:

The delivery of an exceptional customer experience is critical to an organization’s long-term success. Strong customer relationships drive revenues, future bookings, and new business.

Unfortunately, mere order fulfillment no longer qualifies as providing an exceptional experience. To be successful, companies need to develop integrated, transparent, responsive, and robust supply chains that enable them to deliver goods and value-added services to their customers.

Take a look at this white paper to assess your own customer experience delivery capabilities using a Supply Chain Maturity Model. Follow a three-stage roadmap to transform your supply chain into one that enables the delivery of exceptional customer experiences in an operationally efficient and cost effective manner.






BROWSE RELATED RESOURCES
Customer Data Management | Customer Data Management Software | Supply Chain Management | Supply Chain Software

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