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DirectBuy San Diego Success Story: Revving Up Calls- and Profits

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DirectBuy, a wholesale-direct seller of consumer products and services, was having trouble with a slow outbound calling process. Their contact system was too rigid - it only allowed one-to-one calls and had not efficient means of weeding out "do not call" customers. As a result, DirectBuy suffered from frustrated agents and high cost-per-member.
Check out this brief case study to learn how DirectBuy implemented a cloud-based outbound call automation software in order to reach more prospective clients and handle calls more efficiently. Read on to learn about the specific benefits this tool offers DirectBuy, including:
  • Tripled rate of outbound calls
  • Decreased cost-per-member by $300
  • Lowered leads-per-member by 10
  • And more
Vendor:
Five9
Posted:
12 Aug 2013
Published:
31 May 2013
Format:
PDF
Length:
2 Page(s)
Type:
Case Study
Language:
English

This resource is no longer available.