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Exploiting the Cloud's Flexibility to Compete with the Goliaths

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Straight Forward, a start-up provider of inbound and outbound contact services, wanted to show that they could meet the needs of enterprise-grade clients. Unfortunately, their contact center system just wasn't up to the task - downtime and rigidity when capturing customer interactions was holding Straight Forward back from the growth they anticipated.

In this brief case study, learn how Straight Forward was able to replace their contact center system with a virtual contact center platform, in order to increase the reliability of call reporting and handle more customer interactions than ever before.

Read now to explore more benefits that Straight Forward experiences from this technology, including:

  • Increased agility to add agents when needed
  • Revenue growth of more than 1,000 percent
  • Increased call volume by thousands
  • And more
Vendor:
Five9
Posted:
12 Aug 2013
Published:
31 May 2013
Format:
PDF
Length:
2 Page(s)
Type:
Case Study
Language:
English

This resource is no longer available.