OnBrand24 Success Story: Growth Through Transparency
sponsored by Five9

OnBrand24, a leading US provider of call center outsourcing services, was beginning to feel the weight of an outdated, premise-based phone system. It didn't have the latest contact center features OnBrand's customers were requesting, and the features it did have were less than stellar.

In order to please their clients' growing demands, OnBrand24 needed to make a change.

In this brief case study, learn how OnBrand24 implemented a new, cloud-based contact center system that supported inbound and outbound calls. Read on to learn the benefits OnBrand experienced from this technology, including:

  • Greater transparency into call results
  • Easy integration with other client CRM software
  • More effective call prioritization
  • And more!
(THIS RESOURCE IS NO LONGER AVAILABLE.)
 
Available Resources from Five9
See what other users are reading via our Daily Top 50 Report
.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement