For emergency monitoring device provider Medical Alert, staying on top of their contact center operations is the highest priority - the safety of their customers depends on it! So when Medical Alert began to experience rapid growth, they knew their current premise-based phone system wasn't going to cut it.
In this brief case study, explore how Medical Alert implemented a cloud-based contact center technology to overcome the challenges of its outdated phone system, including:
Poor reporting capabilities
Inability to integrate with Salesforce and other CRM apps
Read on to learn about the benefits this new tool offers Medical Alert, and why choosing the cloud for the contact center could be the right choice for your company as well.
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