Medical Alert Success Story: Making the Connection
sponsored by Five9

For emergency monitoring device provider Medical Alert, staying on top of their contact center operations is the highest priority - the safety of their customers depends on it! So when Medical Alert began to experience rapid growth, they knew their current premise-based phone system wasn't going to cut it.

In this brief case study, explore how Medical Alert implemented a cloud-based contact center technology to overcome the challenges of its outdated phone system, including:

  • Frequent outages
  • Poor reporting capabilities
  • Inability to integrate with Salesforce and other CRM apps

Read on to learn about the benefits this new tool offers Medical Alert, and why choosing the cloud for the contact center could be the right choice for your company as well.

(THIS RESOURCE IS NO LONGER AVAILABLE.)
 
Available Resources from Five9
See what other users are reading via our Daily Top 50 Report
.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement