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The Business Value of a Cloud-Based Contact Center
The primary pressure driving forward the evolution of contact center initiatives is increased customer demand. Contact centers are under pressure to reduce costs and improve customer satisfaction.
Access this valuable resource, which outlines the results of an Aberdeen Group survey of 129 contact center professionals which set out to distinguish Best-in-Class companies from Industry Average and Laggards.
Inside, discover how Best-in-Class companies are adopting new service delivery models to improve the availability of contact center resources. A flexible infrastructure that supports the changing business needs ensures customer service giving benefits such as reduced cost, improved customer satisfaction, and higher call center uptime.