Leverage Big Data Analytics in the Call Center
sponsored by Calabrio, Inc.

For customer service agencies, the contact center is a hotspot for big data – constant conversations provide a wealth of information from which to derive insights into business performance and customer experience. But in order to make the most of this data, you need the right tools and processes.

In this podcast, explore the ways in which customer service organizations are leveraging big data analytics in the call center so that they can listen to and mine conversations for valuable customer insights. Listen now to learn how tools such as speech analytics allow you to:

  • Empower agents to optimize their performance
  • Pinpoint customer issues and problems
  • Improve sales strategies
  • And more
Available Resources from Calabrio, Inc.
See what other users are reading via our Daily Top 50 Report

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement