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Leverage Big Data Analytics in the Call Center
For customer service agencies, the contact center is a hotspot for big data – constant conversations provide a wealth of information from which to derive insights into business performance and customer experience. But in order to make the most of this data, you need the right tools and processes.
In this podcast, explore the ways in which customer service organizations are leveraging big data analytics in the call center so that they can listen to and mine conversations for valuable customer insights. Listen now to learn how tools such as speech analytics allow you to:
- Empower agents to optimize their performance
- Pinpoint customer issues and problems
- Improve sales strategies
- And more