sponsored by Infor
Posted:  26 Jul 2013
Published:  26 Jul 2013
Format:  PDF
Length:  4  Page(s)
Type:  White Paper
Language:  English

In an increasingly customer-centric world, businesses need to recognize the importance of interconnected customer relationship management (CRM), customer experience management (CEM), and customer decision management (CDM). To do this, you'll need a full 360-degree view of all your customer interactions - but how is that possible?

Check out this resource to learn about a customer interaction hub - a comprehensive infrastructure that stores and presents all customer interactions in an organized way, empowering you with the information you need to form lifelong customer relationships.

Read now to learn how this multi-channel management technology can help you maximize the value of every customer interaction, as well as:

  • Make customer-specific offers
  • Measure and build customer lifetime value
  • Improve customer self-service
  • And more

CRM | CRM Analytics | Customer Interaction Services | Customer Loyalty | Customer Satisfaction | Customer Service | Data Analytics

View All Resources sponsored by Infor

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