This resource is no longer available
Passenger airline systems take flight: Transforming passenger service solutions to provide agile, targeted, and competitive services
Airlines today face challenges ranging from customer expectations, greater personal use of technology, increased mobility, and the desire for independent travel planning. Furthermore, several key factors drive the passenger airline business today, including:
- The volatile economy
- Increased segmented competition
- Loss of influence over fuel prices and other costs
- And the large shift of price markets
Inside today’s paper learn how these trends help define three primary characteristics of a transformed passenger service solution (PSS) that can provide next-generation services to meet new demands and seize new opportunities.