sponsored by IBM.
Premiered:  Jul 17, 2013
Format:  Multimedia
Type:  Webcast
Language:  English
ABSTRACT:

Customers today usually have two options if they have a question about a product or service. They can search through a huge amount of product literature online or take the time to call a customer service rep - that is, until now.

Access this eye-opening webcast to learn about a question-answering analytics system that can drastically change the customer service landscape, as it functions as a self-service chat session to answer questions that would normally be directed to a call center.

Discover how this technology works, and the benefits it offers including improved customer experience, faster issue resolution, increased top-line revenue, and more!






BROWSE RELATED WEBCASTS
Customer Satisfaction | Customer Service | Data Analytics | Text Analytics

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