sponsored by Global Knowledge
Posted:  25 Jul 2013
Published:  21 Jun 2013
Format:  PDF
Length:  12  Page(s)
Type:  White Paper
Language:  English
ABSTRACT:

In Part One: Sending Data, of this two-part series on the Avaya Aura Contact Center Database Integration Wizard (DIW), you will see how to integrate the Avaya Aura Contact Center with a backend database management system and how to use the DIW to employ the SEND INFO operation. This allows the Avaya Aura Contact Center system to capture call information and store it in a database for reporting purposes.






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Call Center Management | Call Center Services | Call Center Software | Call Centers | Contact Center Management | Contact Center Services | Contact Center Software | Contact Center Workforce Management | Contact Centers | Database Management | Databases | Systems Integration

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