What Tools are New in the Contact Center?

What Tools are New in the Contact Center?

Cover

There are plenty of new tools on the market that can boost a contact center’s performance. But an organization that jumps into a new social contact center technology initiative or adopts a desktop tool without a clear strategy can end up creating more problems down the road.

This E-Guide takes a look at the latest advanced contact center technologies that can help agents better anticipate customer needs and accelerate the resolution of customer cases.

Vendor:
SearchCRM
Posted:
19 Jul 2013
Published:
19 Jul 2013
Format:
PDF
Length:
15 Page(s)
Type:
eGuide
Language:
English
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