What Tools are New in the Contact Center?
sponsored by Calabrio, Inc.

There are plenty of new tools on the market that can boost a contact center’s performance. But an organization that jumps into a new social contact center technology initiative or adopts a desktop tool without a clear strategy can end up creating more problems down the road.

This E-Guide takes a look at the latest advanced contact center technologies that can help agents better anticipate customer needs and accelerate the resolution of customer cases.

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