Call Center Tips to Optimize Agent Performance

Call Center Tips to Optimize Agent Performance

Cover

Investing in front-line customer service agents will help them provide a superior customer experience, according to experts in the field. While there is no single set of guidelines that will work for all businesses, industry pundits agree that providing a good tool set, offering education and training and giving agents leeway to use their own judgment will empower them to meet customer experience management (CEM) demands.

This E-Guide examines how Workforce management tools and other CEM technologies can help agents prioritize and meet performance standards.

Vendor:
SearchCRM
Posted:
19 Jul 2013
Published:
19 Jul 2013
Format:
PDF
Length:
13 Page(s)
Type:
eGuide
Language:
English
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