Magic Quadrant for the CRM Customer Engagement Center

Magic Quadrant for the CRM Customer Engagement Center


The proliferation of social media is changing the role of customer service - it's transforming the customer contact center into a customer engagement center. But what exactly does that mean?

To be completely engaged with your customer means providing customer service and support, regardless of the interaction channel. However, to incorporate new channels such as social media into your CRM repertoire, you'll need the right tools and applications.

Access this comprehensive Gartner report to explore and compare customer engagement center (CEC) applications from today's top vendors. Discover the strengths and weaknesses of these customer service technologies, and decide which is right for your social CRM strategy.

08 Jul 2013
13 May 2013
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