This resource is no longer available
The Customer Service Balancing Act
Every organization wants to provide their customers with top-notch service and support - but they also need to keep an eye on costs. Unfortunately, many companies tend towards two extremes - great service that results in high labor spend or too much self-service that results in lost customers and revenue.
Do cost and quality have to be a trade-off?
According to this resource, the answer is no. Check it out to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now!