sponsored by Jive Software
Posted:  11 Jul 2013
Published:  11 Jul 2013
Format:  PDF
Length:  6  Page(s)
Type:  White Paper
Language:  English

Every organization wants to provide their customers with top-notch service and support - but they also need to keep an eye on costs. Unfortunately, many companies tend towards two extremes - great service that results in high labor spend or too much self-service that results in lost customers and revenue.

Do cost and quality have to be a trade-off?

According to this resource, the answer is no. Check it out to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now!

Call Center Management | Contact Center Management | CRM | CRM Best Practices | CRM Software | Customer Loyalty | Customer Satisfaction | Customer Service

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