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Improve Compliance Efforts with Speech Analytics
If you have compliance issues, the contact center is usually a likely culprit. You’ve probably established a compliance process to ensure business integrity or comply with industry regulations on phone-based transactions. But do you really have insight into what your agents are saying that could be a risk?
In this insightful resource, get an overview of the federal level regulations and liability exposures that most directly impact modern contact centers, and learn how speech analytics can help monitor compliance and liability. Read on for a more in-depth look at:
- Mandatory disclosures
- 13 tips for compliance and liability
- How speech analytics works
- And more