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Case Study: Ensure Consistent Quality in a Multi-Channel Contact Center
Polaris, a top powersports vendor, was struggling to maintain consistent quality of service in its disparate call centers. With smaller, more remote call teams, Polaris needed an innovative strategy that could help ensure better consistency across multiple channels.
In this brief case study, discover how Polaris implemented a quality management tool to gain a complete record of interaction from their call center and online channels. Read to learn how this technology enabled Polaris to achieve benefits such as:
- greater metric consistency
- improved agent satisfaction
- higher-quality customer service
- and more!