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Case Study: Ensure Consistent Quality in a Multi-Channel Contact Center

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Polaris, a top powersports vendor, was struggling to maintain consistent quality of service in its disparate call centers. With smaller, more remote call teams, Polaris needed an innovative strategy that could help ensure better consistency across multiple channels.

In this brief case study, discover how Polaris implemented a quality management tool to gain a complete record of interaction from their call center and online channels. Read to learn how this technology enabled Polaris to achieve benefits such as:

  • greater metric consistency
  • improved agent satisfaction
  • higher-quality customer service
  • and more!
Vendor:
Calabrio, Inc.
Posted:
08 Jul 2013
Published
08 Jul 2013
Format:
PDF
Length:
1 Page(s)
Type:
Case Study
Language:
English

This resource is no longer available.