Case Study: Speech Analytics Improves Compliance
sponsored by Calabrio, Inc.

Compliance isn't only an issue for finances - it's a huge concern for customer contact centers. Making unreasonable promises or giving out the wrong information can cause a world of trouble when it comes to compliance and regulations.

In this case study, discover how a Midwestern university leveraged a speech analytics tool to record, categorize, and analyze all calls in order to quickly and accurately target non-compliant calls. Discover how their chosen strategy enables the university to:

  • Increase call analysis volume from 640 to 2,000 per week
  • Sort calls by pre-defined phrases
  • Save time by targeting their call analysis
  • And more!
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