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Speech Analytics: Top Uses and Best Practices
Customer service teams all have the same goals – improve customer satisfaction, minimize risk, and reduce expenses. However, to do this, they need to ensure a consistently high level of quality across all channels of customer interaction – which isn't always easy.
In this resource, discover how speech analytics technology allows you to capture, structure, analyze, categorize and use customer conversations to obtain valuable insight for your call center. Read on for best practices, implementation steps, and helpful tricks to get the most out of a speech analytics tool. Also, you'll learn:
- Top 10 uses of speech analytics
- How to leverage analytics for quality assurance
- Benefits of speech analytics
- And more