Case Study: Workforce Optimization Tool Improves Customer Service
sponsored by Calabrio, Inc.

AAA of Western and Central New York, a branch of the national auto club, was struggling with a huge gap in technology, business processes, and organizational demands from the resources they currently had. They needed to optimize their current call center strategies to keep up with customer demands.

Check out this brief case study to see how AAA leveraged a workforce optimization tool to revamp their contact center and maintain superb customer service. Discover the concrete benefits this strategy offered AAA, including:

  • Reduced average call time
  • Freedom from location constraints
  • Seamless integration with current call center tools
  • And more
(THIS RESOURCE IS NO LONGER AVAILABLE.)
 
Available Resources from Calabrio, Inc.
See what other users are reading via our Daily Top 50 Report
.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement