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Case Study: Workforce Optimization Tool Improves Customer Service

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AAA of Western and Central New York, a branch of the national auto club, was struggling with a huge gap in technology, business processes, and organizational demands from the resources they currently had. They needed to optimize their current call center strategies to keep up with customer demands.

Check out this brief case study to see how AAA leveraged a workforce optimization tool to revamp their contact center and maintain superb customer service. Discover the concrete benefits this strategy offered AAA, including:

  • Reduced average call time
  • Freedom from location constraints
  • Seamless integration with current call center tools
  • And more
Vendor:
Calabrio, Inc.
Posted:
05 Jul 2013
Published
31 Dec 2011
Format:
PDF
Length:
1 Page(s)
Type:
Case Study
Language:
English

This resource is no longer available.