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IT service management: How the cloud is driving change
Every market forecast clearly shows that user adoption of Cloud Computing alternatives is accelerating and fueling the rapid growth of the Cloud Computing industry. THINKstrategies and FrontRange have teamed up to conduct a survey to better understand how this trend is impacting the IT Service Management (ITSM) needs of organizations. Three hundred forty-one (341) people worldwide participated in our survey that was conducted in December 2012 through January 2013. This report provides an overview of our findings and the implications of this new data.