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Case Study: Beam Global Spirits & Wine Manages Global IT Support With Just Six Agents
Organizational growth creates new and complex pressures for the IT helpdesk, which needs to support users whether they’re across the hall or across the globe. With the right service and support strategy in place, Beam Global Spirits & Wine made efficient, global IT support their business reality.
So how did Beam do it? This brief case study reveals all, explaining how the right software approach allowed Beam to provide:
- Easy configuration and administration
- Global IT support with just six agents
- Reliability, even during upgrades
- And more.