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Service Assurance: A Guide for Business Executives
Consumer-based technologies – from mobile apps and smartphones to cloud services and social networking – are putting your business under great scrutiny. If your services and applications don’t perform properly– especially over these popular media – you jeopardize your relationship with these users, your reputation, and your business as a whole.
This interactive resource explores how a service-centric IT management approach – one which focuses on improving service quality and eliminating factors detrimental to end-user experience – is crucial to the success of your enterprise.
Click through a number of slideshows, white papers, videos and more to gain a further understanding of service-centric IT management and get aligning your service quality and performance with your users’ needs.