sponsored by Jive Software
Posted:  20 Jun 2013
Published:  20 Jun 2013
Format:  PDF
Length:  3  Page(s)
Type:  Case Study
Language:  English
ABSTRACT:

T-Mobile, a major wireless service provider, was struggling to balance sales with customer service and device troubleshooting - how could they deliver better customer service while cutting down sales times and resolving issues faster?

Find out in this case study how T-Mobile deployed a social business software in its retail outlets to consolidate and centralize information about products, services, pricing, policies, and troubleshooting, so that sales reps could better utilize their time with service and sales.

Read on to discover the benefits T-Mobile enjoys thanks to this technology, including:

  • Increased knowledge scores by 30%
  • Millions of dollars in operational savings per year
  • Ability to identify issues prior to product launch
  • And more





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