Case Study: US Airways

Case Study: US Airways

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In the highly competitive airline industry, carriers need to keep their customers as happy as possible. For US Airways, a major U.S. airline serving more than 80 million passengers each year, maintaining high customer satisfaction depended on the ability to respond more quickly to customer service requests.

Vendor:
Message Systems
Posted:
14 Jun 2013
Published
31 Mar 2013
Format:
PDF
Length:
2 Page(s)
Type:
Case Study
Language:
English
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