sponsored by Global Knowledge
Posted:  14 Jun 2013
Published:  16 May 2013
Format:  PDF
Length:  13  Page(s)
Type:  White Paper
Language:  English

The Calling Line Identification (CLID) feature allows a CS1000 or Meridian 1 telephone to send a caller's telephone number to the called party. The presentation of CLID information is of particular importance when the caller dials an emergency number.

This white paper describes a two-part process used to define CLID information for both emergency and non-emergency calls. The first part of the process involves defining the number(s) that will be sent to the called party. This is commonly referred to as defining a CLID entry. The second part of the process involves assigning the CLID entry to an analog telephone or to a key on a digital or IP telephone.

Call Center Management | Call Centers | Caller ID Services | Digital Telephony | IP Telephony | Mobile Workers | Network Management | Network Monitoring | Remote Users | Telephones | Telephony Systems

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