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Podcast: Why BPO American Support Chose a Cloud Contact Center
American Support, a leading outsourced contact center company, needed to manage tight budgets while increasing their talent pool. Instead of limiting their search to the surrounding area, they wanted to allow agents to work from home - and that meant moving their contact center to the cloud.
Tune in to this podcast to discover the top seven reasons why American Support chose the cloud for their contact center, including:
- Always-on availability
- Increased employee productivity
- Ongoing innovation
- And more
Also, explore the benefits they currently experience from this strategy, and learn the most important questions to ask a vendor when looking to purchase cloud technology.