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Podcast: Why BPO American Support Chose a Cloud Contact Center

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American Support, a leading outsourced contact center company, needed to manage tight budgets while increasing their talent pool. Instead of limiting their search to the surrounding area, they wanted to allow agents to work from home - and that meant moving their contact center to the cloud.

Tune in to this podcast to discover the top seven reasons why American Support chose the cloud for their contact center, including:

  •     Always-on availability
  •     Increased employee productivity
  •     Ongoing innovation
  •     And more

Also, explore the benefits they currently experience from this strategy, and learn the most important questions to ask a vendor when looking to purchase cloud technology.

Vendor:
Five9
Posted:
19 Jun 2013
Premiered:
Jun 11, 2013
Format:
Audio
Type:
Podcast
Language:
English

This resource is no longer available.