The Hay Group, a global management consulting firm operating in 49 countries, sought to centralize the commodity aspects of their IT environment.
Hay Group’s worldwide IT director was finding it difficult to gathering insight into the health of the organization’s overall IT operations without alienating its country-centric managers.
This brief case study takes a look at how the Hay Group teamed up with a third party to integrate its fleet management and service desk initiatives. Read now to learn how they addressed the needs of three key areas of their IT environment – endpoint management and security, data protection, and helpdesk.
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