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Vodafone Ireland implements world-class service excellence with HP BSM

Cover

Vodafone Ireland needed to transform their IT operations from reactive to proactive, and replace introspective, fragmented IT operations processes with a more effective management framework.

This case study explores how Vodafone Ireland Implemented an integrated, end-to-end IT management solution framework to deliver and track measurable business services with quantifiable benefits. Learn how they improved their major incident root cause identification success rate by 50%.

Vendor:
Hewlett-Packard Company
Posted:
24 May 2013
Published
24 May 2013
Format:
PDF
Length:
4 Page(s)
Type:
Case Study
Language:
English

This resource is no longer available.