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Vodafone Ireland implements world-class service excellence with HP BSM
Vodafone Ireland needed to transform their IT operations from reactive to proactive, and replace introspective, fragmented IT operations processes with a more effective management framework.
This case study explores how Vodafone Ireland Implemented an integrated, end-to-end IT management solution framework to deliver and track measurable business services with quantifiable benefits. Learn how they improved their major incident root cause identification success rate by 50%.