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Softbank Mobile reforms operation of its mobile internet service infrastructure
SoftBank Mobile, a leader in Japan’s mobile phone industry, needed to upgrade its mobile internet service infrastructure to offset increased risks of failure.
These risks had been caused by rapid growth in the scale and complexity of the service infrastructure due to the expansion of its platinum band services, launch of the high speed communication service SoftBank 4G/4G LTE and the growth of smartphone subscribers and new services which increased data traffic.
This case study explores how SoftBank Mobile leveraged business service management software to enhance the capabilities of the infrastructure group that supports mobile internet services and automated the series of processes from failure detection to recovery.